Frequently Asked Questions

Absolutely! We ship supplements to customers around the globe. We strive to provide our high-quality products to customers worldwide and are continuously working to expand our shipping destinations. For more information, please visit our checkout page. Our international page or contact our customer support team.

Please review our page on shipping with multiple addresses.

Your order was placed on hold for review. We will need you to confirm the purchase. Same Day Supplements is committed to protecting itself and our customers against the threat of online credit card/payment fraud. At our discretion, Same Day Supplements reserves the right to manually verify payment details on any purchase prior to the shipment of an order. If you have questions regarding this policy, please do not hesitate to contact us .

Yes, we do offer discounts to the military and first responders. Please call, live chat with us, or email us in order to get your discount code.

We process secure transactions. While purchasing on our site, you can feel confident that your security and privacy is our top priority. For that reason, we don’t store your credit card information on our servers. In fact, within our payment security, we use 256-bit encryption and tokenization. This method encrypts your information during transmission and replaces it with a random string of numbers and letters. This provides one of the most secure encryption methods for checkout. Review our privacy policy to learn more.

Before proceeding to return an item, please note Same Day Supplement does not accept returns or exchanges for opened and/or used products. However, an unopened product may be returned for a refund within 30 days of its shipment date, the product must be in its original packaging. Unless you are returning a defective product, you will be responsible for return freight charges. Upon receipt of a return at our warehouse, a refund to the original form of payment or store credit for only the cost of the products returned will be issued. All other return requests submitted after 30 days of shipment date will be at the discretion of Same Day Supplements. Please contact us to setup a return.

Please review our video instructional

Please review our video instructional

Please review our help logging in page

Please review our getting shipping costs page.

Absolutely! Please visit our Local Long Island Supplement Warehouse page.

To have your CPF number on the shipping label, enter it in the "company" field at checkout . EXAMPLE page.

No, We do not offer this payment method.

PayPal doesn't allow their payment service to be used for some products with specific ingredients. We do accept other payment options such as all major credit cards.

We always give samples when they are available. You can also add a comment when placing your orders if you have specific requests of certain samples and we will do our best to accommodate them.

If you moved and forgot to update your account, or you misspell the address, don’t worry! As long as your order has not shipped yet, we can update it for you. Please reach out to us and have your order number ready!

You can buy most items on our website without creating an account. If you purchased an item as a guest and created an account afterwards, you may not see your order in your account. Don’t worry! You can still check on your order status by using our Order Tracking Tool.

Some mail carriers may mark packages as delivered when it is still in their truck. We recommend to wait 24 hours just in case they’re still on route! However, if you still haven't received your package after 48 hours, please contact us .

Absolutely! We ship thousands of orders to military addresses every year. Please select USPS Priority Mail for your shipping option during checkout, as UPS does not deliver to APO/FPO addresses. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses. See Military Addresses for more information.